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Booking & Cancellation Policy
A 25% retainer is due at the time of booking for day trips.
A 50% retainer is due for lodge trips at the time of booking.
Full payment is due to a maximum of 30 days prior to the trip
Each group member will be required to complete a Self Assessment tool, sign a Waiver, and Declaration of Health prior to the trip
90-30 days before the trip:
A deposit of 50% has been paid, cheers!
30 days before the trip:
Full payment has been received, cheers! If an individual or group has to cancel due to COVID-19 related illness or from government-mandated travel restrictions, they will be refunded the trip cost less a 25% retainer. The retainer can be used as a credit towards a future trip.
14-0 days before the trip:
Recommended Trip Insurance has been purchased. If you need to cancel your trip for any reason, you will not be issued a refund. The best-case scenario is finding someone to fill your space and transfer the booking.
Cancellation 14-0 days before your trip:
From these individuals, we expect transparency, clear communication and we will work together to create the best scenario as last-minute cancellations are awkward for our small company size.
If an individual has either developed symptoms, tested positive, or has been in contact with a positive COVID case, you must cancel your trip and self-isolate. We cannot refund the trip cost. If there are other reasons that prevent you from traveling within 14 days and you cannot participate, we cannot refund the trip cost.
As a first step, we will look for a replacement spot that is approved by both the group and Wildroutes. We recommend purchasing trip insurance. As an alternative step, the group can split the cost of that person as most things like wages and lodge are fixed costs however things like food cost and Heli cost will be subsidized.
If a guide or staff member has developed symptoms or been in contact with a positive case prior to the trip they too must self isolate. Wildroutes will do it’s best to find a suitable replacement guide or staff member.
Wildroutes does not cancel trips due to weather or Avalanche conditions. We are professionals and will adjust the day accordingly to suit the conditions.
Please contact us if there are any questions or concerns.
Isaac Kamink & Wildroutes Adventures
Policy in conjunction with the ACMG, Worksafe BC, Backcountry Lodges of BC, Health Canada
Guided, full service adventures with our certified guides.